Shipping & Returns

Deliveries are in Belgium and in France.

Products are delivered to the address indicated by the user at the time the order is placed or to a relay point depending on the user’s choice during check-out.

Delivery is handled by Mondial Relay.

The delivery costs in Belgium are about 3,75 euros in a relay point and 5,25 euros at your location.

In France, the delivery cost are 5,9 euros and only in relay points.

Products are delivered during working days (no deliveries will be made during the weekend). Users should note that orders registered on the site on Friday afternoon will not be processed until the following Monday.

The company Betree shall incur no liability in the event of delay, loss of product ordered or strikes which are due to the postal services or carrier. In such cases, the user must take the appropriate action directly with the postal services or carrier.

In order to ensure that products arrive in perfect condition and are protected during transport, all products are carefully packed by the company Betree in accordance with applicable standards. Users must check the packaging and the products at the time of delivery.

Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to the company Betree within 3 days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail and by registered letter with acknowledgement of receipt to:

Betree

Charlotte Piessevaux

Rue André Antoine, 67

1300 Belgium

No claims will be accepted after this period.